Return window on eligible items, no restocking fee; customer covers return freight on buyer’s remorse. Complimentary standard LTL freight shipping to the contiguous USA – curbside delivery only. Realistic handling & transit windows designed for freight shipments.
Customer service: info@hayesandburns.com · +1 (302) 412-0294
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Freight included Standard LTL freight with curbside delivery in the contiguous USA.
Architectural-grade focus Bathroom vanities and freestanding tubs selected for primary bathrooms.
Clear policies Documented handling & transit windows, 30-day returns, no restocking fee.

Terms & Conditions

Website Terms & Conditions

These Terms & Conditions govern your use of hayesandburns.com and any purchases you make through the Site. Please read them carefully before placing an order or using any part of the Site.

Last updated: November 27, 2025

1. About Hayes & Burns

Hayes & Burns
4550 Linden Hill Rd, Suite 150
Wilmington, DE 19808
USA

Website: hayesandburns.com
Email: info@hayesandburns.com
Phone: +1 (302) 412-0294

These Terms & Conditions (“Terms”) apply to your access to and use of the Site and to all orders placed through the Site. By using the Site or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use the Site or place an order with us.

2. Eligibility & Use of the Site

  • You must be at least 18 years old and able to enter into a legally binding agreement in order to place orders through the Site.
  • You agree to use the Site only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
  • You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account.

Prohibited Uses

You agree not to:

  • Use the Site in any way that could damage, disable or impair its operation.
  • Attempt to gain unauthorized access to the Site, other accounts or our systems.
  • Use automated means (bots, scrapers) to access the Site without our permission.
  • Use the Site to transmit any harmful, defamatory, obscene or unlawful content.

3. Products, Content & Availability

Product Descriptions

We aim to provide accurate information about our bathroom vanities, freestanding bathtubs and related products, including dimensions, finishes and included components. However, minor variations in color, finish or texture may occur due to manufacturing tolerances, screen settings or natural material characteristics.

You are responsible for verifying measurements, clearances and installation requirements with your contractor, plumber or designer before purchasing.

Availability

All products listed on the Site are subject to availability. We may limit quantities or discontinue products at any time without notice. If an item you ordered becomes unavailable, we will contact you to discuss alternatives or issue a refund.

We currently ship to the contiguous United States (lower 48 states) only. We do not ship to Alaska, Hawaii, U.S. territories or international destinations.

4. Orders, Pricing & Payment

Placing an Order

  • By placing an order, you represent that all information provided (including shipping details) is accurate and complete.
  • Your order is an offer to purchase products from us. We may accept or decline your order at our discretion, including after automated confirmation emails.
  • If we cannot accept your order (for example, due to availability, address limitations or pricing errors), we will notify you and issue a refund for any payment received.

Pricing, Taxes & Payment

  • All prices on the Site are shown in U.S. dollars (USD) and are subject to change without notice.
  • Applicable sales tax will be calculated and displayed at checkout based on your shipping address, where required by law.
  • Payment is due at the time of order. We use third-party payment processors to securely handle card and digital payments. We do not store full card numbers on our systems.

5. Shipping, Delivery & Risk of Loss

Freight Model

  • Eligible products ship via standard LTL freight with curbside delivery within the contiguous USA. Freight costs for standard deliveries are included in the product price.
  • Typical handling time is 3–7 business days to inspect, crate and book your order with a carrier.
  • Typical transit time is 5–14 business days from carrier pickup, including delivery appointment scheduling.
  • Estimated total time from order to delivery is approximately 8–21 business days (1.5–4 weeks).

These are estimates and may vary based on product, location, carrier capacity, weather and other factors outside our control.

Delivery & Risk of Loss

  • Curbside delivery means the driver will bring the palletized shipment to the end of your driveway or a nearby accessible location. Drivers do not carry items inside, up stairs or perform installation.
  • Risk of loss passes to you upon delivery as recorded by the carrier. You are responsible for inspecting the shipment at delivery and noting any visible damage on the Bill of Lading (BOL).
  • For detailed guidance, please review our Shipping Policy and Freight Delivery Guide.

6. Returns, Cancellations & Refunds

Return Window & Conditions

  • We accept returns on eligible items within 30 days of delivery, provided products are in new, unused condition with original packaging.
  • Items that have been installed, used, modified or damaged after delivery may not be eligible for return.

Return Shipping & Refunds

  • For buyer’s remorse returns (change of mind, incorrect size or finish selected), the customer is responsible for return freight shipping costs.
  • A 15% restocking fee will be deducted from your refund to cover warehouse handling and inspection costs.
  • If your item arrives damaged and the damage is properly documented at delivery, we will work with you and the carrier to find an appropriate resolution.
  • Refunds are typically processed after the returned item has been received and inspected by the warehouse. Refunds will be issued to the original payment method, less return freight and restocking fees.

Full details are provided in our Return Policy, which forms part of these Terms.

7. Errors, Inaccuracies & Changes

We may occasionally publish information on the Site that contains typographical errors, inaccuracies or omissions (for example, in product descriptions, pricing, availability or shipping details). We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have placed an order.

If a correction materially affects your order (for example, a significant pricing or availability issue), we will contact you to confirm whether you wish to proceed, modify or cancel the order.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, icons, and layout, is owned by Hayes & Burns or its content suppliers and is protected by applicable intellectual property laws.

  • You may view and print content from the Site for your own project planning and purchasing purposes.
  • You may not reproduce, distribute, modify, publicly display or create derivative works from the Site content without our prior written permission.

The Site may contain links to third-party websites or services that are not operated by Hayes & Burns. These links are provided for convenience only. We do not control and are not responsible for the content, policies or practices of third-party sites or services.

When you follow a link to a third-party site, you do so at your own risk and should review that site’s terms and privacy policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Hayes & Burns will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenue, arising out of or related to your use of the Site or your purchase or use of any products, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to the Site or products will not exceed the amount you paid for the product(s) giving rise to the claim.

Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Hayes & Burns and its owners, employees and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to your misuse of the Site, violation of these Terms or infringement of any rights of a third party.

12. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or relating to your use of the Site or purchases made through the Site will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict-of-law principles.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the jurisdiction of such courts.

13. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes become effective when posted on the Site.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the Site.

14. Contacting Us

If you have any questions about these Terms & Conditions, please contact us:

Email: info@hayesandburns.com
Mail: Hayes & Burns, 4550 Linden Hill Rd, Suite 150, Wilmington, DE 19808, USA
Phone: +1 (302) 412-0294