Privacy Policy
How Hayes & Burns Handles Your Information
This Privacy Policy explains what information we collect when you use hayesandburns.com, how we use it, and the limited circumstances in which we share it. Our aim is to keep our policies as clear and straightforward as possible.
Who We Are
Hayes & Burns supplies premium bathroom vanities and freestanding bathtubs to customers across the contiguous United States.
Hayes & Burns
4550 Linden Hill Rd, Suite 150
Wilmington, DE 19808
USA
General enquiries:
Email: info@hayesandburns.com
Phone: +1 (302) 412-0294
This Privacy Policy applies to your use of hayesandburns.com and any related pages (collectively, the “Site”) operated by Hayes & Burns (“we”, “us”, “our”).
By using the Site, placing an order or contacting us, you agree to the practices described in this Privacy Policy.
Information We Collect
We only collect the information we need to process orders, provide support and improve our Site.
Information You Provide Directly
- Contact details: name, email address, phone number, billing and shipping address.
- Order information: products purchased, order history, payment method used (we do not store full card numbers).
- Messages and enquiries: details you include when you contact us via forms, email or phone (for example, project details or installation questions).
- Account information (if enabled): login credentials and preferences associated with a customer account on the Site.
Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, pages viewed, referring pages, and the dates/times of your visits.
- Cookies and similar technologies: small data files used to remember your preferences, keep items in your cart and understand how visitors use the Site.
We may use analytics tools (for example, Google Analytics or similar services) to help us understand aggregate Site usage and performance. These tools use cookies and other identifiers.
How We Use Your Information
Core Uses
- To process and fulfill your orders and arrange freight delivery.
- To send order confirmations, updates, invoices and delivery notifications.
- To respond to your questions, requests and support enquiries.
- To help you verify product specifications, dimensions and logistics before placing an order.
Site & Service Improvement
- To understand how visitors use the Site so we can improve navigation and content.
- To monitor for errors, prevent fraud and maintain the security of the Site and our systems.
- To comply with legal obligations, including tax, accounting and regulatory requirements.
We may occasionally use your contact details to share important updates about policies or material changes affecting your orders or account. We do not flood customers with frequent promotional emails.
How We Share Information
Service Providers
We share information with trusted third parties who help us operate our business and fulfill orders. These service providers are only given the information needed to perform their functions and are not permitted to use it for other purposes.
- Payment processors that handle card and digital payments.
- Freight carriers and logistics partners that deliver your order.
- Website hosting and IT providers that keep our Site online and secure.
- Analytics services that help us understand Site performance.
Legal & Safety
- When required by law, regulation or legal process (for example, in response to a court order or valid government request).
- When we believe it is necessary to protect the rights, property or safety of Hayes & Burns, our customers or others.
We do not sell or rent your personal information to third-party marketers or data brokers.
Cookies & Similar Technologies
What Cookies Do
- Remember items in your cart while you browse.
- Keep you logged in to your account (if applicable).
- Help us understand which pages are most useful to visitors.
Your Choices
Most web browsers allow you to control cookies through their settings, including blocking or deleting them. If you disable certain cookies, some features of the Site (such as the shopping cart or login) may not function correctly.
Data Retention & Security
How Long We Keep Data
We keep your personal information for as long as needed to provide our services, fulfill orders, comply with legal obligations and resolve disputes. Order records and related documentation may be retained for several years for tax and accounting purposes.
How We Protect Data
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse or alteration. No online system is 100% secure, but we work to keep our Site and supporting systems up to date and monitored.
Your Choices & How to Reach Us
Managing Your Information
- You can contact us to update or correct your contact details and order information where reasonably possible.
- You can request more detail about the information we hold about you and how we use it, subject to applicable law.
- If you receive a non-essential marketing email from us, you can use the unsubscribe link or contact us directly to opt out.
Contact for Privacy Questions
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Email: info@hayesandburns.com
Mail: Hayes & Burns, 4550 Linden Hill Rd, Suite 150, Wilmington, DE 19808, USA
Children’s Privacy
Our Site and products are intended for adult homeowners, designers and building professionals. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically so you understand how your information is handled.