30-day return window on eligible items. Transparent return terms. Complimentary standard LTL freight shipping to the USA – curbside delivery only. Realistic handling & transit windows designed for freight shipments.
Customer service: info@hayesandburns.com · (561) 376-2923
Freight included Standard LTL freight with curbside delivery in the USA.
Architectural-grade focus Bathroom vanities and freestanding tubs selected for primary bathrooms.
Clear policies Documented handling & transit windows, 30-day returns.

About Hayes & Burns

Authorized Retailer of Premium Bathroom Fixtures

Hayes & Burns is a US-based authorized retailer specializing in architectural-grade bathroom vanities and freestanding bathtubs. We serve homeowners, designers, and builders across the contiguous United States.

Who We Are

We are not a faceless marketplace. Hayes & Burns was founded to bring transparency to the high-ticket fixture market. We partner directly with premium manufacturers to deliver authentic, warranty-backed products straight to your job site.

Authorized Retailer Status

We are an official authorized retailer for every brand we carry, including Wyndham Collection, James Martin Vanities, and others. This means every purchase includes the full manufacturer warranty and guaranteed product authenticity. We do not sell white-label or gray-market goods.

Direct-from-Manufacturer Efficiency

To ensure the lowest chance of shipping damage and the best pricing, our products ship directly from the manufacturers' secure warehouses to your curb. We manage the logistics and customer service from our Florida headquarters, while the manufacturer handles professional crating and dispatch.

Our Curated Collection

We explicitly limit our catalog to items that meet architectural standards. If we wouldn't install it in our own homes, we don't list it.

Double Vanities

Specializing in 60" to 84" solid wood and engineered vanities. We verify construction quality, soft-close hardware, and countertop integrity before listing any collection.

Browse Bathroom Vanities →

Freestanding Bathtubs

Acrylic and solid surface soaking tubs selected for heat retention and ergonomic design. All tubs meet US plumbing standards and ship with necessary specifications.

Explore Freestanding Bathtubs →

Project Support

Because we focus on a specific niche, our team knows these products inside and out. We can answer specific questions about plumbing rough-ins, finish samples, and dimensions.

Contact Our Support →

How We Fulfill Your Order

We value honesty over speed. High-end bathroom fixtures are heavy and fragile; they require specialized LTL (Less-Than-Truckload) freight handling.

Order Processing

  • Order Confirmation: We verify stock with the manufacturer immediately upon order.
  • Processing Time: 3–7 business days. This allows the warehouse to inspect, palletize, and strap your vanity or tub for safe transport.
  • Carrier Handoff: Once the carrier picks up the freight, we email you the tracking number (PRO number).

Shipping & Delivery

  • Transit Time: Typically 5–14 business days depending on your distance from the warehouse.
  • Curbside Appointment: The carrier will call you to schedule a delivery appointment. Someone must be present to sign.
  • Inspection: We provide a guide on how to inspect your freight upon arrival to ensure insurance coverage.

Read our full Shipping Policy here.

Customer Protections

Returns

We offer a 30-day return window on eligible items. Products must be uninstalled and in original packaging. Please note that return freight is the responsibility of the customer for non-defective returns.

View Return Policy →

Secure Payments

We process payments via secure, encrypted gateways. We do not store your credit card information. We are fully PCI compliant.

Privacy Policy →

Terms of Service

We believe in clear terms without hidden clauses. Our terms outline exactly what you can expect from us and your responsibilities as a buyer.

Terms & Conditions →

Contact Us

We are real people based in the US. Our administrative team is based in Cape Coral, Florida, supporting projects nationwide.

Hayes & Burns (Administrative Office)
5229 SW 8th Pl
Cape Coral, FL 33914
USA

Phone: +1 +1 (561) 376-2923
Email: info@hayesandburns.com
Business Hours: Mon-Fri, 9am - 5pm EST

Need Help?

If you have questions about dimensions, stock status, or freight timelines, please reach out. We aim to respond to all inquiries within 24 hours during business days.

Visit Contact Page →