About Us - Hayes & Burns

Who We Are

We are not a general home goods marketplace. Hayes & Burns exists for one purpose: to make the selection and delivery of premium bathroom fixtures as predictable and honest as the projects they serve.

Quiet Luxury, Not Trend Chasing

Our catalog is intentionally narrow and deep. We focus on 72-inch double vanities and design-forward freestanding tubs from brands with real engineering, warranty support and documented compliance. Every piece is selected to work in high-value homes, where finishes and proportions matter long after the photos are taken.

Architectural-Grade Standards

When we call a product “architectural-grade,” it means the manufacturer can back up the claim. We prioritize solid wood or premium engineered cabinetry, reputable surface materials, valid GTIN/UPC identifiers and manufacturers who understand parts and service, not just one-time sales.

What We Specialize In

Instead of offering hundreds of random SKUs, we concentrate on the bathroom fixtures that define a space and must perform for years.

Bathroom Vanities

72-inch double-sink vanities from brands such as James Martin and Wyndham Collection, with furniture-grade construction, proven finishes and clear installation documentation.

Browse Bathroom Vanities →

Freestanding Bathtubs

Acrylic soaking tubs engineered for comfort, heat retention and visual presence, from manufacturers with strong compliance records and consistent quality control.

Explore Freestanding Bathtubs →

Curated, Not Crowded

Every SKU in our catalog is chosen deliberately. If we don’t trust it in a real project, it doesn’t appear on hayesandburns.com.

View All Products →

Who We Serve

Homeowners

Planning a primary bathroom renovation or custom build and want fixtures that feel substantial, not disposable. You care about material quality and honest delivery timelines.

Interior Designers

Need products that specify cleanly, photograph well and arrive as promised. We support you with clear specs, realistic lead times and a consistent product set.

Builders & Remodelers

Looking for dependable lines you can install repeatedly without surprises. Our freight model, packaging expectations and policies are built with job sites in mind.

Project Support for Designers & Builders

If you regularly specify bathroom fixtures for clients, we can help by reviewing fixture lists, confirming specifications and clarifying logistics before orders are placed. Reach out via our Contact page with project details and timelines.

Honest Freight, Not Marketing Fiction

High-ticket bathroom fixtures do not travel like parcel boxes. We design our logistics around how LTL freight actually works, then publish those timelines clearly.

Our Standard Model

Free standard LTL freight with curbside delivery to the contiguous USA.
Handling time: typically 3–7 business days to inspect, crate and book your order.
Transit time: typically 5–14 business days once the carrier picks up.
Estimated total: about 8–21 business days (1.5–4 weeks) from order to delivery.

Instead of promising “2-day freight” on 400 lb vanities, we prefer to under-promise and over-deliver.

Clear Expectations, Documented Process

Customers receive a curbside freight appointment, not a surprise. Our Shipping Policy and Freight Delivery Guide explain exactly how deliveries work, how to inspect shipments and what to do if something goes wrong in transit.

This level of transparency reduces friction for homeowners, installers and for our partners in Google Merchant Center.

Transparent Policies by Design

Returns

30-day return window on eligible items, no restocking fees when products are returned unused and in original packaging. Buyer’s remorse returns simply pay actual return freight.

View Return Policy →

Privacy & Terms

Standard, clearly written policies for data, payments and site use. No surprise clauses, no aggressive marketing tactics.

Shipping & Freight

Detailed information on how our LTL freight works, including curbside delivery, inspection steps and what to expect on delivery day.

Shipping & Freight Details →

Headquarters & Contact

Hayes & Burns is headquartered in Wilmington, Delaware, and supports projects throughout the contiguous United States.

Hayes & Burns
1201 North Market Street, Suite 111
Wilmington, DE 19801
USA

Phone: +1 (302) 412-0294
General enquiries: info@hayesandburns.com

Project in Mind?

If you are planning a renovation, custom build or multi-unit project, we’re happy to review your fixture list, verify specifications and clarify logistics before you commit.